Motorola A1890 mobile phone common problems: handset audio transmission
The newly purchased Motorola handset continued to hear noises. In addition to being depressed, Mr. Yan went to the repair station to repair, but was told "this phone is the same." For the "common problems" of this phone, Mr. Yan believes that Motorola should take the initiative to recall the repair. Motorola recently said that it initially believed that there was no problem with the product.
â– Question
The repair station called the murmur "common problem"
According to Mr. Yan, he bought this Motorola A1890 mobile phone in Zhongguancun on March 3, because the purchase environment was noisy at the time, and no noise was heard during the audition. He found it after returning home that night. The next day, Mr. Yan went to two Motorola cell phone repair stations on Xinhua Street in Tongzhou and eWorld in Zhongguancun, and was told that they were "unable to repair."
Mr. Yan said that the staff of the Tongzhou repair shop also gave him an identical mobile phone to listen to. After hearing the same noise, the staff said: "This phone has changed the structure of the receiver after upgrading, so it is a common problem." At the Zhongguancun maintenance station, the staff issued a maintenance order of "no failure". "This phone is like this, so it is determined that there is no malfunction." Then, the reporter came to the Motorola repair station in Tongzhou and got the same reply.
â– Countermeasures
Consumer-made "tool" repair
"I suspect that the coil and the wall in the handset's handset are not tight enough to create a gap." Mr. Yan took out a pair of tweezers and carefully removed a round plastic film from the handset. At this time, the reporter found out that the cell phone that had just been audited was already "modified". After removing the plastic film, the reporter tried again to find that the noise of the cell phone handset was greater. Mr. Yan told reporters that after the repair station informed him that it was "unable to repair", he found a way to insert a small plastic film into the earpiece, and the noise was relieved a lot. "I, a non-professional, can come up with ways to alleviate. Why can't Motorola repair it?"
Mr. Yan told reporters that he is a loyal Motorola customer. Since the launch of this transparent flip phone, it has been used from 1200 (model), 1600, 1800 to today's upgraded 1890. "This problem did not appear in the previous mobile phones. How can the more mobile phones upgrade, the higher the price, the more and more problems?"
In order to experience the problems described by Mr. Yan, the reporter recently visited two mobile phone stores and listened to the mobile phone, and found a slight noise.
â– Motorola response
Product "no problem"
The reporter has been trying to get in touch with Motorola for several days. The day before yesterday, a staff member of the company's public relations department told reporters that after verification with the company's product manager, it was initially believed that there was no problem with the product, and a more detailed reply would be contacted later. However, the reporter has been calling the phone he left for two days without answering. Clue: Mr. Yan
Morning News reporter Zou Le
â– Attorney's statement
Test report can identify the truth
Lawyer Yue Shan of Beijing Yuecheng Law Firm stated that consumers can go to the authoritative testing department prescribed by the state to check the mobile phone noise mentioned by Mr. Yan. If the test result table clearly indicates that there are quality problems with Motorola products, Motorola should take a recall. Measures, at the same time bear the testing fees paid by Mr. Yan. If there is no problem with the quality of the tested products, consumers can only bear the cost of testing. Of course, consumers can also apply to Motorola to request a third-party test report from a national authority. As a responsible large enterprise, Motorola can prove its innocence in this way, and return customers trust.
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